Straight answers, including the awkward ones.
If something here contradicts something else on the site, the policy pages win and we want to know about it.
Yes. Delivery is included in the price shown on every listing. There is no freight line at checkout and no surcharge afterwards. Scope and scheduling are set out in the shipping and delivery policy.
Two ways. Choose Credit or Debit Card and we email you a secure payment link after you place the order, so no card details ever touch this site. Choose Bank Transfer and we email wiring instructions. Nothing is charged when you place the order.
Only once you act on the payment email. Placing an order charges nothing and commits nothing. You can cancel before paying at no cost.
A new trailer ships with a Manufacturer's Certificate of Origin, which is what your state uses to issue a title and registration in your name. Requirements differ by state. See the titling guide.
Match your vehicle's tow rating to the trailer's GVWR, not to its empty weight. Every listing states axle count and hitch type on the rating plate above the fold, and GVWR wherever the manufacturer publishes it.
Both, and every listing says which. Condition is stated on the rating plate, in the product data and in the structured data, and all three always agree. Cosmetically damaged stock is listed as used, never as new at a discount.
No. We do not offer or arrange financing, and we do not advertise monthly payments. The price on the listing is the price.
Contact us before ordering and we will tell you whether collection is possible for that unit.
The manufacturer's. It varies by brand, model and condition, so we do not publish a single blanket term. See the warranty policy.
Within the window and conditions set out in the returns and refunds policy. A trailer is a freight item, so returns work differently to small goods and the policy says exactly how.
